00:00:10.420 --> 00:00:11.500
- We had a goal when
we arrived here.

00:00:12.899 --> 00:00:13.899
We said we are coming
to United States

00:00:15.460 --> 00:00:16.060
to make money, period.

00:00:17.540 --> 00:00:18.140
This is our mission.

00:00:18.500 --> 00:00:19.540
- We come from
very poor families.

00:00:21.420 --> 00:00:22.180
So we really wanted to be rich

00:00:23.220 --> 00:00:24.340
and I had no idea
how to become rich.

00:00:25.740 --> 00:00:26.860
He had the idea so
I went with him.

00:00:28.980 --> 00:00:29.780
I went with his idea.

00:00:31.180 --> 00:00:31.899
(elegant piano music)

00:00:33.020 --> 00:00:34.140
- [Narrator] The growing
demand for service,

00:00:35.340 --> 00:00:36.140
distraction and entertainment

00:00:37.260 --> 00:00:38.420
has established a
strong industry.

00:00:40.580 --> 00:00:41.820
An industry that
accompanies people

00:00:42.820 --> 00:00:43.620
throughout their entire life.

00:00:45.660 --> 00:00:46.460
- And just because they've moved

00:00:47.740 --> 00:00:48.540
into a retirement community,

00:00:49.060 --> 00:00:50.500
that doesn't mean that that
part of their life has to stop.

00:00:53.020 --> 00:00:53.899
In fact, it must keep going.

00:00:55.380 --> 00:00:56.540
(elegant piano music)
(people chattering)

00:01:00.020 --> 00:01:01.140
- [Narrator] The rising
population of retirees

00:01:02.100 --> 00:01:03.420
has become especially
interesting to this industry.

00:01:05.180 --> 00:01:06.660
People are living longer and
often remain healthy enough

00:01:08.260 --> 00:01:09.700
to reward themselves for
their work-life endeavors.

00:01:12.420 --> 00:01:13.540
- I'd say Ritz-Carlton
for old people.

00:01:15.260 --> 00:01:15.899
(elegant piano music)

00:01:18.300 --> 00:01:19.740
- [Narrator] One may choose
from different lifestyles

00:01:21.180 --> 00:01:21.820
for retirement.

00:01:21.899 --> 00:01:23.180
This counts particularly
for the Western baby boomers

00:01:24.980 --> 00:01:25.899
who grew up in a time and place

00:01:26.700 --> 00:01:27.820
that held the perfect
conditions for careers,

00:01:29.060 --> 00:01:30.500
economic safety and solid
preparation for retirement.

00:01:34.260 --> 00:01:34.899
(elegant piano music)

00:01:42.860 --> 00:01:43.899
- We took a decision
that we are going to

00:01:46.140 --> 00:01:47.380
actually cater their
services to the--

00:01:50.340 --> 00:01:51.540
- Highest.
- Highest, socio-economic part

00:01:54.060 --> 00:01:55.260
of the society for
the simple reason.

00:01:58.300 --> 00:01:58.900
- Nobody else does it.

00:02:00.180 --> 00:02:01.300
(shoes squeaking)
(people chattering)

00:02:06.460 --> 00:02:07.140
- Okay!
- Looks lovely!

00:02:08.020 --> 00:02:08.899
- Oh, (mumbles), looks like.

00:02:11.899 --> 00:02:12.740
I will find a table, Doris.

00:02:15.060 --> 00:02:15.540
Hi!

00:02:17.780 --> 00:02:18.540
Who has a (mumbles) that I know?

00:02:21.340 --> 00:02:22.100
Well, I'll figure it out.

00:02:26.260 --> 00:02:27.740
Well, I was actually looking
for a senior-living facility

00:02:30.620 --> 00:02:31.740
and I went to the
model apartment.

00:02:33.900 --> 00:02:35.020
The building was
not open although

00:02:35.899 --> 00:02:37.340
most of it was constructed and
they gave me the virtual tour

00:02:39.899 --> 00:02:41.260
and after less than an hour I
said to the marketing person,

00:02:44.380 --> 00:02:45.860
"I'm ready, this vertical
living sounds like it's for me."

00:02:48.899 --> 00:02:49.620
Yeah, wait, Alex.

00:02:50.740 --> 00:02:51.540
Let me tell you a few things.

00:02:52.180 --> 00:02:52.940
Okay?
- All right.

00:02:53.740 --> 00:02:54.899
- The best service is
the one who listens

00:02:55.860 --> 00:02:56.500
to the good instruction.

00:02:58.220 --> 00:02:58.700
We need

00:03:00.500 --> 00:03:01.899
two cans, if there's a big
one, so four for the small,

00:03:04.899 --> 00:03:05.580
of diet ginger ale.

00:03:06.580 --> 00:03:07.340
Two for me and two for Roldan.

00:03:10.860 --> 00:03:11.620
And I need one glass with ice.

00:03:13.220 --> 00:03:13.980
- Oh, it's already on the way.

00:03:14.140 --> 00:03:15.540
- Good, and she needs one glass
with ice and I want a straw.

00:03:17.980 --> 00:03:19.380
The lady over there needs a
lemonade in a regular tall glass

00:03:24.899 --> 00:03:25.660
with no ice, just a straw,

00:03:29.100 --> 00:03:30.180
and then we need a
thing of breadsticks.

00:03:32.780 --> 00:03:33.940
A tall thing of breadsticks
and two more butters.

00:03:37.860 --> 00:03:38.620
Two more plates of butter.

00:03:38.899 --> 00:03:39.875
- All right.
- All right,

00:03:39.899 --> 00:03:41.020
that's a good start,
I'll be right back.

00:03:42.900 --> 00:03:44.020
- [Narrator] Over 240
wealthy seniors live

00:03:45.300 --> 00:03:46.580
in this retirement
community called The Palace.

00:03:48.860 --> 00:03:49.899
Situated in Miami, The
Palace provides seniors

00:03:51.900 --> 00:03:52.899
with everything they need.

00:03:53.300 --> 00:03:54.660
Without leaving the building,
residents have access

00:03:56.500 --> 00:03:57.340
to social activities, exercises

00:03:59.060 --> 00:03:59.900
and if required,
assisted living.

00:04:01.660 --> 00:04:02.740
The minimum age to join
the community is 55.

00:04:06.700 --> 00:04:07.500
(doorbell rings)
(dogs barking)

00:04:11.340 --> 00:04:12.300
- I'm gonna go get it.
- Who is it?

00:04:12.540 --> 00:04:13.899
- I never thought I'd end
up in a place like this.

00:04:16.180 --> 00:04:16.660
Never.

00:04:16.820 --> 00:04:17.875
- When I first moved
in here I would wake up

00:04:17.899 --> 00:04:19.260
and I would say, "What
in the world is going on?

00:04:22.420 --> 00:04:23.820
"Where am I and why am I
here and am I gonna be here

00:04:26.980 --> 00:04:27.899
"for the rest of my life?"

00:04:31.940 --> 00:04:33.020
- Oh.
- You know, I'm gonna miss

00:04:33.180 --> 00:04:34.260
this next Friday.
(group laughs)

00:04:35.100 --> 00:04:36.540
- What's next Friday, oh!
- We don't have a chance

00:04:37.100 --> 00:04:38.500
to get together and start out
with a glass of champagne!

00:04:41.780 --> 00:04:42.220
This is lovely.

00:04:42.899 --> 00:04:43.940
- Whenever you come to
my apartment and yours,

00:04:44.980 --> 00:04:46.140
you're the same way.
- I have champagne.

00:04:46.899 --> 00:04:47.820
- You always drink like I do.

00:04:49.180 --> 00:04:49.899
- I have Prosecco.

00:04:50.300 --> 00:04:51.380
The Italian--
- Oh, I love that,

00:04:51.540 --> 00:04:52.540
too.
- And I think it's so good.

00:04:52.899 --> 00:04:53.540
- It is.
- It is,

00:04:53.899 --> 00:04:54.740
it is.
- I enjoy it.

00:04:56.060 --> 00:04:57.180
(people chattering)
(upbeat music)

00:05:04.060 --> 00:05:05.460
- [Narrator] The spacious
plaza is the hot spot

00:05:06.899 --> 00:05:07.500
of the community.

00:05:07.660 --> 00:05:08.899
Everyday at four o'clock,
the happy hour starts

00:05:10.780 --> 00:05:11.899
and the plaza fills up
with tunes and chatter.

00:05:14.860 --> 00:05:15.899
Live music and an
open bar provide

00:05:17.260 --> 00:05:18.300
the right conditions
to socialize.

00:05:19.700 --> 00:05:20.740
(people chattering)
(upbeat music)

00:05:22.820 --> 00:05:23.620
(woman laughing)
- I'm only 87

00:05:25.020 --> 00:05:25.899
and I'm the young one. (laughs)

00:05:27.820 --> 00:05:29.060
- [Woman] Oh, my God, I
have to get another drink!

00:05:31.620 --> 00:05:32.220
- This is the best.

00:05:34.700 --> 00:05:35.740
- [Narrator] The
entertainment program

00:05:36.100 --> 00:05:37.180
is chock full of a
variety of activities.

00:05:39.899 --> 00:05:40.899
Lavish and rigorous,
it is crucial

00:05:42.580 --> 00:05:43.340
to the concept of The Palace

00:05:43.980 --> 00:05:45.300
and is one of the main
reasons why people move here.

00:05:53.700 --> 00:05:54.899
Pamela Parker is the
Social Activities Director

00:05:56.899 --> 00:05:57.740
for the community and plans

00:05:58.420 --> 00:05:59.380
all the entertainment
and events.

00:06:00.899 --> 00:06:01.899
She has been awarded
Best Social Director

00:06:03.899 --> 00:06:04.540
in the US several times.

00:06:06.300 --> 00:06:06.900
- Hey, are you coming?

00:06:08.500 --> 00:06:09.899
Okay, listen, here is your
task, should you take it.

00:06:14.899 --> 00:06:16.020
Okay, your mission,
should you take it.

00:06:18.180 --> 00:06:19.260
I need on Pandora,
Israeli music.

00:06:22.100 --> 00:06:23.260
I came to work at The
Palace and I found out

00:06:25.420 --> 00:06:26.020
something quite amazing.

00:06:27.899 --> 00:06:29.020
I've done so many different
things in my life.

00:06:31.140 --> 00:06:32.260
You would think I
couldn't hold a job.

00:06:33.020 --> 00:06:34.140
From a singer to
a social director,

00:06:35.899 --> 00:06:36.700
I was a party clown at one time,

00:06:37.740 --> 00:06:38.820
I was a party planner.
- You used to work

00:06:39.020 --> 00:06:40.260
in the cruises.
- I was on the cruise ships,

00:06:41.020 --> 00:06:41.899
I've had so many different jobs

00:06:43.100 --> 00:06:44.220
and when I came to
work for The Palace,

00:06:45.899 --> 00:06:46.940
everything I have ever
done in my entire life

00:06:50.020 --> 00:06:50.899
came together in one job.

00:06:54.420 --> 00:06:55.860
- [Narrator] The variety of
celebrations in The Palace

00:06:56.660 --> 00:06:57.980
is vast and reflects the
inter-cultural clientele.

00:07:00.540 --> 00:07:01.899
For Pam and her team, this
means they need to come up

00:07:03.140 --> 00:07:04.580
with new ideas and themes
to keep things interesting.

00:07:07.700 --> 00:07:08.700
- So, this like writing
a letter to God.

00:07:11.780 --> 00:07:12.900
- [Narrator] Today they
installed a virtual wailing wall

00:07:14.020 --> 00:07:15.420
for the celebration of
Israel's independence day.

00:07:17.780 --> 00:07:18.620
- We have a live
feed to the wall

00:07:19.420 --> 00:07:20.540
where we'll be sending
prayers via the Internet

00:07:23.100 --> 00:07:24.380
to the wall instantaneously
and then somebody

00:07:25.540 --> 00:07:26.940
on the other end
will immediately put
the piece of paper

00:07:29.899 --> 00:07:31.140
that the prayer's on
into a crack in the wall.

00:07:33.260 --> 00:07:34.340
So this person has asked
for speedy recovery

00:07:36.700 --> 00:07:37.300
for her loved ones.

00:07:39.899 --> 00:07:41.220
I asked for (laughs) that
Donald Trump not be President.

00:07:46.500 --> 00:07:46.940
(staff laughs)

00:07:47.540 --> 00:07:48.660
And God will pick
which ones to read!

00:07:50.900 --> 00:07:51.700
Let me see the shirt!

00:07:53.060 --> 00:07:53.860
- [Staff] Like it?

00:07:54.180 --> 00:07:54.660
- I do!

00:07:54.820 --> 00:07:55.899
I created it.
- You created it?

00:07:56.300 --> 00:07:57.220
- Yes, I did.
- It is nice,

00:07:57.380 --> 00:07:58.340
I like it.
- It's a peace sign

00:07:58.980 --> 00:07:59.899
and you know what shalom means?

00:07:59.900 --> 00:08:01.220
- Like hello or peace or--
- It means hello,

00:08:02.660 --> 00:08:03.700
goodby and peace.
- And peace.

00:08:03.899 --> 00:08:05.300
- Yeah and you have a peace
sign with the Star of David.

00:08:07.060 --> 00:08:08.020
- Nice, I like it.
- Yeah,

00:08:08.220 --> 00:08:08.899
and you're gonna have--

00:08:08.980 --> 00:08:10.420
I gave you blue kerchiefs
to tie around your neck.

00:08:10.899 --> 00:08:12.140
- Okay, I'll be right down--
- Okay, so everybody

00:08:12.860 --> 00:08:13.620
should have a blue kerchief.

00:08:13.899 --> 00:08:14.900
Yes, I do like it
because it's my shirt!

00:08:16.460 --> 00:08:17.220
Don't forget the blue kerchiefs!

00:08:18.020 --> 00:08:18.820
Tie it around the neck.

00:08:19.460 --> 00:08:20.220
You each have a blue kerchief.

00:08:22.860 --> 00:08:23.460
Okay, almost showtime!

00:08:25.620 --> 00:08:26.220
It's almost showtime.

00:08:27.060 --> 00:08:27.700
I like it!

00:08:28.899 --> 00:08:29.620
Pomegranates and ginger!

00:08:31.899 --> 00:08:32.740
Oh, they're already starting.

00:08:35.100 --> 00:08:35.740
(elegant music)

00:08:49.060 --> 00:08:50.340
(elevator beeps)
- Are all her family here?

00:08:51.580 --> 00:08:52.180
- Just her daughter,

00:08:55.020 --> 00:08:55.500
Cathy.

00:08:56.260 --> 00:08:56.899
- [Staff] Let's see her.

00:08:58.100 --> 00:08:59.540
- And it makes a difference,
it makes a difference.

00:09:01.940 --> 00:09:02.740
(staff whispering)

00:09:06.300 --> 00:09:06.900
- Wait, wait, hold this.

00:09:08.300 --> 00:09:08.899
Hold this.

00:09:10.540 --> 00:09:10.899
Okay.

00:09:13.220 --> 00:09:13.860
- [Woman] Hi!

00:09:13.899 --> 00:09:14.780
- Hello.
- Hi there!

00:09:14.899 --> 00:09:15.740
How are you?
- Is she good?

00:09:15.899 --> 00:09:16.899
- [Woman] I don't
know, can you hold on

00:09:16.940 --> 00:09:18.060
for one second?
- Yeah, of course.

00:09:18.780 --> 00:09:19.220
- [Woman] Sorry.

00:09:20.140 --> 00:09:20.620
Mom?

00:09:21.899 --> 00:09:22.660
- She said hair and makeup.

00:09:25.899 --> 00:09:26.660
We should be like back-to-back.

00:09:28.899 --> 00:09:29.740
- And then when she answers, go.

00:09:31.180 --> 00:09:32.140
- Ready?
- Oh, did she say

00:09:32.300 --> 00:09:33.260
come on in?
- Yeah, I believe so.

00:09:33.620 --> 00:09:33.900
Yes.

00:09:34.460 --> 00:09:35.220
(knocking)
- Come on in.

00:09:36.500 --> 00:09:37.620
- So I just wanna
be kind of brief

00:09:37.820 --> 00:09:38.940
and first, I wanna
welcome you to The Palace

00:09:40.420 --> 00:09:41.540
so I actually helped
open the building.

00:09:42.740 --> 00:09:43.940
I remember was I was walking
through with a hard hat

00:09:45.500 --> 00:09:46.620
so I know every
resident, all 209.

00:09:48.700 --> 00:09:49.820
It doesn't matter who
we are or what you need,

00:09:51.900 --> 00:09:52.540
you call us.

00:09:52.700 --> 00:09:53.460
That's what I want you to feel

00:09:53.620 --> 00:09:54.740
most comfortable with.
- I just found this out.

00:09:55.980 --> 00:09:56.620
(woman mumbles)

00:09:59.140 --> 00:09:59.900
I never see something like this.

00:10:01.500 --> 00:10:02.540
- [Narrator] People
who move here

00:10:02.700 --> 00:10:03.860
have to adjust to
a new way of life

00:10:04.900 --> 00:10:05.860
and a new social environment.

00:10:06.700 --> 00:10:07.860
They often leave most of
their belongings behind.

00:10:09.420 --> 00:10:10.899
Since the majority residents
are moving from large homes,

00:10:12.780 --> 00:10:13.940
and downsizing their
living space dramatically,

00:10:15.899 --> 00:10:17.180
the first few weeks can be
overwhelming and lonely.

00:10:20.020 --> 00:10:21.060
That's why The Palace
trains its staff

00:10:22.500 --> 00:10:23.260
to be extra close and supportive

00:10:23.980 --> 00:10:25.060
to people who have
just moved in.

00:10:26.500 --> 00:10:27.260
- Well, I always tell everybody,

00:10:27.540 --> 00:10:28.500
I'm like the
grandchild downstairs.

00:10:29.580 --> 00:10:30.620
So if you need
something, you call.

00:10:31.620 --> 00:10:32.260
Even if you're not sure

00:10:32.420 --> 00:10:33.580
or you wanna tell
me a joke, call me.

00:10:34.300 --> 00:10:35.460
(women chuckling)
Whatever it is.

00:10:37.620 --> 00:10:38.420
- Listen, in a perfect world,

00:10:38.580 --> 00:10:39.780
everyone would be
treated the same.

00:10:40.740 --> 00:10:41.060
- Yeah.

00:10:41.220 --> 00:10:42.020
- But that's not the case.

00:10:42.180 --> 00:10:43.300
And I don't mean
that in a mean way,

00:10:43.899 --> 00:10:44.740
I mean, there's choices in life.

00:10:44.899 --> 00:10:46.220
You can either buy a Honda
or you can buy a Mercedes.

00:10:47.899 --> 00:10:49.180
You can stay at the
Motel 8 or you can afford

00:10:50.220 --> 00:10:51.580
to stay at The Four Seasons
or the Ritz-Carlton.

00:10:52.980 --> 00:10:54.100
With a certain level
of luxury comes

00:10:57.420 --> 00:10:58.180
a certain level of service.

00:10:58.780 --> 00:10:59.540
I think they go hand in hand.

00:11:04.060 --> 00:11:04.860
(people chattering)

00:11:13.900 --> 00:11:14.540
- All right!

00:11:15.340 --> 00:11:16.540
There's nothing better
than giving, right?

00:11:16.899 --> 00:11:17.899
There's nothing
better than giving.

00:11:18.580 --> 00:11:19.740
I know that most of the
people likes to receive,

00:11:20.900 --> 00:11:21.980
it's all about them,
them, them, them, them.

00:11:23.020 --> 00:11:24.140
But let me tell you,
when you receive,

00:11:24.540 --> 00:11:25.660
you get that double
back in your life.

00:11:26.220 --> 00:11:27.380
That's a promise, I
guarantee you that.

00:11:27.899 --> 00:11:29.260
So this is the opportunity
for you guys to give.

00:11:30.820 --> 00:11:32.020
I mean, while you still
get paid or you still give.

00:11:33.700 --> 00:11:34.820
So Cindy proposes
that we do a prayer.

00:11:36.820 --> 00:11:37.899
She's gonna lead us
through this prayer.

00:11:38.700 --> 00:11:39.180
- [Girl] Yeah.

00:11:40.020 --> 00:11:40.700
- Yes, sure!

00:11:40.980 --> 00:11:41.899
(Cindy giggles)
Close your eyes

00:11:43.300 --> 00:11:43.899
and listen up.

00:11:45.580 --> 00:11:46.740
- Dear Holy Father,
please help us get

00:11:48.540 --> 00:11:49.340
through this day. (giggles)

00:11:52.660 --> 00:11:53.300
And guide us to success.

00:11:55.580 --> 00:11:55.900
Amen.

00:11:56.060 --> 00:11:56.899
- Amen!
(staff applauds)

00:11:58.180 --> 00:11:58.940
What a way to close that out!

00:12:00.060 --> 00:12:01.180
(people chattering)
- It's going now.

00:12:05.540 --> 00:12:05.899
Hold on.

00:12:07.540 --> 00:12:08.660
Okay, and your note
has reached Israel

00:12:10.580 --> 00:12:11.340
and within about two minutes,

00:12:11.899 --> 00:12:13.140
they're gonna be placing it
within a crack in a wall.

00:12:14.100 --> 00:12:15.300
- Thank you.
- You're so very welcome.

00:12:17.820 --> 00:12:18.899
Anybody like to place
a note in the wall?

00:12:20.620 --> 00:12:21.060
In Jerusalem?

00:12:23.100 --> 00:12:23.740
Come, come.

00:12:25.460 --> 00:12:25.900
Come, step over!

00:12:26.620 --> 00:12:27.380
What would you like to say?

00:12:27.899 --> 00:12:28.940
- My prayer is for
peace and love.

00:12:32.180 --> 00:12:32.899
- I pray for true peace

00:12:37.140 --> 00:12:37.780
for everyone.

00:12:37.899 --> 00:12:38.899
- [Pam] You wanna
say speedy recovery?

00:12:39.700 --> 00:12:40.300
- Yes, speedy recovery.

00:12:41.780 --> 00:12:42.220
- To life.

00:12:43.580 --> 00:12:44.740
(women speak in
foreign language)

00:12:45.060 --> 00:12:45.740
That's right.

00:12:46.060 --> 00:12:47.220
(woman speaks in
foreign language)

00:12:49.220 --> 00:12:50.260
- [Pam] Speedy
recovery to my sister?

00:12:54.060 --> 00:12:54.740
- Best wishes

00:12:56.580 --> 00:12:57.260
to my daughter, Marissa.

00:13:02.420 --> 00:13:02.899
May she

00:13:03.700 --> 00:13:04.780
become pregnant
immediately. (chuckles)

00:13:09.380 --> 00:13:10.620
(people chattering)
(faint piano music)

00:13:17.500 --> 00:13:18.660
- Please write good
health and happiness

00:13:20.020 --> 00:13:20.660
to all of us.

00:13:23.860 --> 00:13:24.899
(woman speaks in
foreign language)

00:13:31.740 --> 00:13:32.500
- Hi, Arthur, hi, ladies!

00:13:33.340 --> 00:13:34.020
- Hi!
- Come on in,

00:13:34.780 --> 00:13:35.220
grab a drink.

00:13:35.380 --> 00:13:36.340
- Thank you!
- Are they alcoholic?

00:13:37.140 --> 00:13:37.900
- Yes.
- Perfect.

00:13:42.940 --> 00:13:43.740
- This is amazing.

00:13:45.700 --> 00:13:46.300
I never saw that.

00:13:47.899 --> 00:13:48.860
- What?
- To have the live feed.

00:13:49.820 --> 00:13:50.900
- This is really incredible.
- It's amazing!

00:13:52.100 --> 00:13:53.260
- [Pam] What would
you like to say?

00:13:53.660 --> 00:13:54.780
- Please let there
be peace in the world

00:14:00.899 --> 00:14:01.500
in our lifetime.

00:14:02.380 --> 00:14:02.980
(keyboard clacking)

00:14:04.700 --> 00:14:05.140
Plus health.

00:14:05.460 --> 00:14:06.220
That's kind of a sideline.

00:14:07.899 --> 00:14:08.660
(keyboard clacking)

00:14:10.220 --> 00:14:11.300
- [Pam] Can't have
one without the other!

00:14:11.899 --> 00:14:12.899
Listen, do you wanna
sign your name?

00:14:14.260 --> 00:14:14.740
- Yeah.

00:14:14.900 --> 00:14:15.540
- [Pam] Okay.

00:14:16.220 --> 00:14:16.980
- [Helen] You know my name, no?

00:14:17.380 --> 00:14:17.980
- [Pam] Of course I do.

00:14:18.899 --> 00:14:19.900
You know it was just
received in Jerusalem

00:14:20.540 --> 00:14:21.899
and will be placed in the
wall within two minutes.

00:14:23.860 --> 00:14:24.620
- Okay, but where is the answer?

00:14:25.620 --> 00:14:26.380
- [Pam] Oh, that's up to God.

00:14:27.180 --> 00:14:27.940
This is a direct line to God.

00:14:28.100 --> 00:14:29.220
I'm only placing
the note for you.

00:14:30.820 --> 00:14:31.260
(Adrian laughs)

00:14:32.140 --> 00:14:33.260
- [Narrator] The owners
Helen and Jacob Shaham

00:14:34.020 --> 00:14:35.380
came from Israel to the United
States in the early 80s.

00:14:39.340 --> 00:14:39.899
(upbeat music)

00:14:40.540 --> 00:14:41.660
They bought a small,
run-down home in Miami

00:14:42.940 --> 00:14:44.100
and started their first
senior living community

00:14:45.900 --> 00:14:46.700
with just 21 people.

00:14:48.180 --> 00:14:48.820
(upbeat music)

00:14:52.620 --> 00:14:53.899
In the beginning, they
did everything themselves.

00:14:55.220 --> 00:14:56.660
They cooked, cleaned and also
helped nurse the residents.

00:15:00.140 --> 00:15:00.820
♪ Whoa-oh-ho ♪

00:15:03.540 --> 00:15:04.340
♪ La, la, la, la, la, la ♪

00:15:05.340 --> 00:15:06.460
- We were in the right
time at the right place

00:15:07.380 --> 00:15:08.140
when the industry only started.

00:15:08.540 --> 00:15:09.899
People did not understand
what is an assisted living.

00:15:14.100 --> 00:15:14.740
(upbeat music)

00:15:15.900 --> 00:15:16.980
- [Narrator] Today,
The Palace Group

00:15:17.460 --> 00:15:18.540
is a multi-million
dollar company

00:15:19.660 --> 00:15:20.420
with more than 1100 employees.

00:15:22.899 --> 00:15:23.380
(upbeat music)

00:15:24.020 --> 00:15:25.100
It counts seven
luxurious buildings

00:15:26.100 --> 00:15:27.460
and two ancillary operations
including home health

00:15:29.500 --> 00:15:30.620
and a pharmacy in the
Greater Miami Area.

00:15:32.940 --> 00:15:33.580
(upbeat music)

00:15:34.940 --> 00:15:36.300
The company's new project
in western Florida,

00:15:38.340 --> 00:15:39.100
its largest endeavor yet,

00:15:39.940 --> 00:15:40.900
is currently undergoing
construction.

00:15:43.420 --> 00:15:43.899
(upbeat music)

00:15:45.540 --> 00:15:46.899
All over the world, the demand
for senior living facilities

00:15:48.740 --> 00:15:49.899
will rise as baby
boomers reach retirement.

00:15:52.500 --> 00:15:53.260
A group of investors that works

00:15:53.620 --> 00:15:54.899
with the Japanese government
visits The Palace.

00:15:57.420 --> 00:15:58.460
Japanese baby boomers
are, on average,

00:15:59.180 --> 00:16:00.620
five to 10 years younger than
their American counterparts.

00:16:03.380 --> 00:16:04.540
So Japan still has some
time to arrive in style.

00:16:07.020 --> 00:16:08.420
- We are Japanese largest
real estate developer

00:16:11.660 --> 00:16:12.940
and since this facility is
obviously one of the best,

00:16:17.940 --> 00:16:19.420
we are going to learn
its operation management,

00:16:22.340 --> 00:16:23.100
and design of this facility.

00:16:24.100 --> 00:16:24.899
That's why we are here.

00:16:25.380 --> 00:16:26.500
(men speaking in
foreign language)

00:16:29.340 --> 00:16:30.740
- Right now, we have over
210 residents with us

00:16:32.899 --> 00:16:33.899
and everyday we're
doing a happy hour here,

00:16:35.660 --> 00:16:36.780
seven days a week,
365 days a year

00:16:38.060 --> 00:16:39.380
sa passed hors d'oeuvres,
drinks, champagne,

00:16:40.580 --> 00:16:41.500
beer, wine, coffees--
- Not bad!

00:16:42.980 --> 00:16:43.460
- Yes.

00:16:43.620 --> 00:16:44.899
Everyday, seven days a week.
- Mine is happy hour!

00:16:45.899 --> 00:16:46.899
- And that's
included in the rent.

00:16:47.100 --> 00:16:48.140
They don't pay
extra for anything.

00:16:49.420 --> 00:16:50.180
(man speaks in foreign language)

00:16:53.180 --> 00:16:54.580
- [Narrator] The group is
shown around by Haim Dubitzky,

00:16:56.340 --> 00:16:57.020
the son of the owners.

00:16:57.220 --> 00:16:58.660
He works for The Palace as
Principal and Vice-President

00:17:00.940 --> 00:17:01.899
of Performance Excellence.

00:17:03.020 --> 00:17:03.899
- They asked about you, Pam.

00:17:04.140 --> 00:17:05.140
Pam, this is a
contingent from Japan.

00:17:06.300 --> 00:17:07.740
- Actually I think we've met
from Japan or Taiwan, no.

00:17:10.020 --> 00:17:11.140
- No, a different
group entirely.

00:17:11.940 --> 00:17:12.940
First time here.
- Different group, okay.

00:17:13.140 --> 00:17:14.020
- Yeah.
- Okay, well, welcome!

00:17:14.660 --> 00:17:15.580
- Pam is our
Entertainment Director.

00:17:16.300 --> 00:17:17.380
- Entertainment, so
you are dancer, singer?

00:17:18.899 --> 00:17:19.660
(men laughing)
- I am!

00:17:19.820 --> 00:17:20.899
Would you like to
hear something?

00:17:20.900 --> 00:17:22.300
- Yeah, I guess so, yeah.
- What would you like to hear?

00:17:24.700 --> 00:17:25.300
- "Sound of Music" or--

00:17:25.980 --> 00:17:26.820
♪ The hills are alive ♪

00:17:28.899 --> 00:17:29.860
♪ With the sound of music ♪

00:17:31.540 --> 00:17:32.260
- Wow!
- Do I sound

00:17:32.460 --> 00:17:33.060
like Julie Andrews?

00:17:33.899 --> 00:17:34.700
No. (chuckles)
- Bravo.

00:17:34.940 --> 00:17:35.899
(men applauding)
- Thank you!

00:17:36.540 --> 00:17:36.980
Yeah, I am!

00:17:37.140 --> 00:17:38.540
Dancing I don't do but I
give parties and I do sing.

00:17:41.780 --> 00:17:42.220
(clicking)

00:17:50.899 --> 00:17:51.900
- Actually, I myself
didn't choose it.

00:17:54.340 --> 00:17:54.899
My son did.

00:17:55.380 --> 00:17:56.820
He said, "Mom, you can't
live alone in this house."

00:17:59.860 --> 00:18:00.460
It was four bedrooms

00:18:01.100 --> 00:18:02.140
and they said you
can't live there alone.

00:18:03.700 --> 00:18:04.740
Oh, no, I love my
house and I really did.

00:18:07.860 --> 00:18:08.300
(rattling)

00:18:13.300 --> 00:18:14.060
But then, things started to go.

00:18:15.860 --> 00:18:16.899
A new roof and the
toilet's overflowed.

00:18:18.899 --> 00:18:20.180
I went over to my son's and
they had the brochure from here,

00:18:22.899 --> 00:18:23.660
I looked, I said, "Sign me up."

00:18:24.260 --> 00:18:25.620
They almost fainted
'cause they've been trying

00:18:26.540 --> 00:18:27.700
to get me to go to
a place like this.

00:18:29.940 --> 00:18:31.100
And then the next
day, I signed up.

00:18:34.540 --> 00:18:35.660
But I didn't go for it
'cause it was glamorous.

00:18:37.100 --> 00:18:38.180
It was just some place
that looked good.

00:18:44.899 --> 00:18:45.580
You can't tell how long.

00:18:45.980 --> 00:18:47.060
It should be about
eight minutes.

00:18:47.899 --> 00:18:49.260
Take 'em out, put the jelly
in and put it back again.

00:18:53.140 --> 00:18:54.300
Well, you know, when
I first moved here,

00:18:55.820 --> 00:18:56.899
I said, "Oh, my God,
there're gonna be

00:18:57.899 --> 00:18:58.740
"a lot of snobbish people!"

00:18:59.820 --> 00:19:00.899
'Cause they have money
and their children.

00:19:02.660 --> 00:19:03.420
Now, they're not like that.

00:19:05.260 --> 00:19:05.899
And that's what I like.

00:19:06.020 --> 00:19:07.140
I don't like people
that they get diamond

00:19:08.620 --> 00:19:09.899
and they go like this and,
"Oh, I drive this fancy thing,"

00:19:14.899 --> 00:19:15.820
that's what I don't like.

00:19:16.140 --> 00:19:16.900
("Matchmaker, Matchmaker")

00:19:27.940 --> 00:19:28.420
- John!

00:19:29.820 --> 00:19:30.420
You look so regal!

00:19:32.300 --> 00:19:32.899
Let's see.

00:19:32.940 --> 00:19:33.740
See, this closes here.

00:19:35.500 --> 00:19:35.940
(John hums)

00:19:36.100 --> 00:19:37.540
All right, and then we can
bring this up like this.

00:19:39.700 --> 00:19:40.500
(John hums)
Okay, and then

00:19:41.460 --> 00:19:42.060
you hold your scepter.

00:19:43.380 --> 00:19:43.899
(John hums)

00:19:44.500 --> 00:19:44.940
(Pam vocalizing)

00:19:47.899 --> 00:19:48.540
Your kingdom, my King!

00:19:49.980 --> 00:19:50.780
The Palace Coral Gables!

00:19:55.340 --> 00:19:55.899
(upbeat music)

00:20:03.460 --> 00:20:04.060
(lights tinkling)

00:20:10.900 --> 00:20:11.540
(soft hissing)

00:20:18.220 --> 00:20:18.860
(whirring)

00:20:22.500 --> 00:20:22.940
- Thank you!

00:20:28.300 --> 00:20:28.900
(people chattering)

00:20:44.940 --> 00:20:45.620
(upbeat music)

00:20:57.940 --> 00:20:58.580
(soft popping)

00:21:02.340 --> 00:21:02.899
(upbeat music)

00:21:12.020 --> 00:21:13.140
- [John] What is it
you're doing, my dear?

00:21:16.100 --> 00:21:17.260
- I'm trying to set
up a coffee station.

00:21:19.620 --> 00:21:20.220
- [John] For whom?

00:21:20.740 --> 00:21:21.180
- I'm not sure.

00:21:21.660 --> 00:21:22.820
But I've been told to do
this, so I am doing so.

00:21:24.580 --> 00:21:25.700
- I'm glad you're
following the rules

00:21:28.980 --> 00:21:29.899
and the orders of your masters.

00:21:31.220 --> 00:21:32.340
- You look great,
what are you doing?

00:21:34.900 --> 00:21:35.700
- I beg your pardon?

00:21:37.140 --> 00:21:37.899
- What are you doing?

00:21:38.500 --> 00:21:39.140
- What does a king do?

00:21:41.060 --> 00:21:41.899
- Rule.
- He reigns!

00:21:42.180 --> 00:21:42.860
- You're right.

00:21:42.899 --> 00:21:43.980
You reign, you're
reigning right now.

00:21:44.140 --> 00:21:45.500
- I'm reigning, sometimes
it's a hurricane,

00:21:46.460 --> 00:21:47.540
sometimes it's a
flood, you never know!

00:21:49.180 --> 00:21:49.899
But the king reigns!

00:21:50.940 --> 00:21:51.460
- Wow.

00:21:51.620 --> 00:21:52.780
Wow. (claps)
- What a ridiculous question!

00:21:54.420 --> 00:21:54.899
(scoffs)

00:21:55.500 --> 00:21:56.660
- You're doing great,
you're doing great.

00:21:57.340 --> 00:21:58.100
- [John] (scoffs) Of course!

00:22:02.660 --> 00:22:03.100
(exhales deeply)

00:22:04.420 --> 00:22:04.899
(clacking)

00:22:13.899 --> 00:22:14.740
- If I had the initiative,

00:22:14.899 --> 00:22:15.940
I guess I could
write a book called

00:22:17.899 --> 00:22:19.180
"As The Palace Turns"
like "As the World Turns".

00:22:21.740 --> 00:22:22.180
(clacking)

00:22:23.899 --> 00:22:24.620
(exhales noisily)

00:22:25.140 --> 00:22:26.220
You know, I've
met all the people

00:22:27.860 --> 00:22:28.620
who've come here pretty much,

00:22:28.780 --> 00:22:30.020
I know their names, I know the
names of all the employees,

00:22:32.180 --> 00:22:33.300
all the servers and I
feel like I'm really

00:22:35.899 --> 00:22:36.899
the part of a very
nice community.

00:22:39.740 --> 00:22:40.340
(shoes squeaking)

00:22:44.580 --> 00:22:45.380
- [Woman] That was terrible.

00:22:47.100 --> 00:22:48.260
- But a lot of people
here have forgotten.

00:22:50.220 --> 00:22:50.899
That was 2001.

00:22:52.220 --> 00:22:53.380
15 years later, a lot
of people don't realize

00:22:55.900 --> 00:22:57.140
we're every bit as much
at risk now and more!

00:23:00.060 --> 00:23:00.700
- [Woman] More.

00:23:00.860 --> 00:23:02.020
- Because the government hasn't
done enough to protect us.

00:23:04.980 --> 00:23:05.899
The borders aren't sealed tight.

00:23:07.899 --> 00:23:08.660
We don't know who's coming in.

00:23:09.380 --> 00:23:10.860
The southern border, they can
be Mexican, Central Americans

00:23:13.700 --> 00:23:14.899
but they can also be
Middle Eastern terrorists.

00:23:16.740 --> 00:23:17.860
Of course I want
Trump to be in it.

00:23:17.900 --> 00:23:19.340
Hillary Clinton would be
four more years of Obama.

00:23:21.340 --> 00:23:22.420
We can't afford
four more years of--

00:23:23.020 --> 00:23:24.140
- And you want Trump.
- Of those policies.

00:23:25.300 --> 00:23:26.020
- That maniac.
- Sure--

00:23:26.700 --> 00:23:27.460
Maniac, he's not a maniac.

00:23:30.020 --> 00:23:31.180
You know, everybody
like everyone else,

00:23:32.060 --> 00:23:33.180
he has some quirks
and stuff but--

00:23:35.740 --> 00:23:36.180
- Quirks?

00:23:37.340 --> 00:23:38.380
Whew!
- Look, we have two choices.

00:23:40.060 --> 00:23:40.700
Hillary or Trump

00:23:40.860 --> 00:23:42.060
and to me it's no contest.
- Well, Hillary has experience

00:23:43.020 --> 00:23:43.660
at least.

00:23:43.820 --> 00:23:44.860
But you like Trump
'cause he's Republican.

00:23:46.940 --> 00:23:47.580
(mumbles)

00:23:47.740 --> 00:23:48.900
- I think Republican
policies help the country.

00:23:51.740 --> 00:23:52.540
- Oh, yeah.
- I think those

00:23:52.700 --> 00:23:53.340
are the right policies.

00:23:53.899 --> 00:23:54.300
- Sure.

00:23:54.540 --> 00:23:55.180
- Small government,

00:23:56.380 --> 00:23:57.899
growth of the economy, take
steps for growth of the economy,

00:24:00.460 --> 00:24:01.220
strong military, strong military

00:24:04.500 --> 00:24:05.580
to defend the country.
- Strong asshole.

00:24:06.540 --> 00:24:07.740
- Excuse me, this is weird.
(woman laughs)

00:24:09.660 --> 00:24:10.620
- [Narrator] Throughout
the building,

00:24:10.780 --> 00:24:11.899
there are areas where
the residents can gather

00:24:12.660 --> 00:24:13.740
in small groups and
enjoy social activities

00:24:15.660 --> 00:24:16.500
like board games
or sing-a-longs.

00:24:18.580 --> 00:24:19.220
♪ You made me love you ♪

00:24:22.540 --> 00:24:23.180
♪ I didn't wanna do it ♪

00:24:24.980 --> 00:24:25.820
♪ I didn't wanna do it ♪

00:24:27.060 --> 00:24:27.899
- [Woman] We're just great!

00:24:28.220 --> 00:24:28.899
♪ You made me want you ♪

00:24:31.020 --> 00:24:32.140
- [Woman] If you're
going to have singing,

00:24:32.420 --> 00:24:33.500
we must close these
doors because we have--

00:24:35.500 --> 00:24:36.100
this is a parlor.

00:24:36.899 --> 00:24:37.899
This is a parlor and
if you want to sing,

00:24:40.140 --> 00:24:40.900
I'll tell you a good place

00:24:41.060 --> 00:24:42.460
where we used to have
needle work, the meeting.

00:24:45.620 --> 00:24:46.220
That's in another part.

00:24:46.620 --> 00:24:47.380
It's not where the card room is.

00:24:47.899 --> 00:24:49.060
And that's where you
should have your singing.

00:24:50.300 --> 00:24:51.420
It's perfect, no other
things go on over there.

00:24:52.899 --> 00:24:53.620
Near the elevator.

00:24:54.460 --> 00:24:55.060
(people chattering)

00:24:56.340 --> 00:24:57.020
Just close the doors.

00:24:57.180 --> 00:24:58.540
- [Woman] I think this
group deserves an applause!

00:25:00.899 --> 00:25:01.540
- [Man] There you go.

00:25:01.899 --> 00:25:02.580
(people cheering)

00:25:03.060 --> 00:25:03.860
- What're you doing?

00:25:04.740 --> 00:25:05.820
What're you doing?
- We're being

00:25:05.899 --> 00:25:06.620
thrown outta here.

00:25:06.780 --> 00:25:07.899
- We're looking for a teacher!
- We were waiting

00:25:09.060 --> 00:25:09.860
for the drama teacher.

00:25:10.140 --> 00:25:11.260
- Didn't you call
the Front Desk?

00:25:11.660 --> 00:25:12.260
- We first don't look,

00:25:12.899 --> 00:25:13.700
don't show!
- Is that what

00:25:13.899 --> 00:25:14.500
we were supposed to do?

00:25:14.700 --> 00:25:15.300
- No, no, my love.

00:25:15.460 --> 00:25:16.580
The screen says that
the Theater Class

00:25:17.220 --> 00:25:17.899
will return next week.

00:25:18.540 --> 00:25:19.899
- We've been playing here
for quite a few weeks already

00:25:21.780 --> 00:25:22.540
and never had this disturbance.

00:25:23.940 --> 00:25:24.899
- I will close the door, yes.

00:25:26.060 --> 00:25:26.899
Yes, I will close the door.

00:25:26.980 --> 00:25:28.020
- [Woman] Wait a
minute, what happened

00:25:28.180 --> 00:25:29.260
to the class?
- It was canceled.

00:25:30.940 --> 00:25:31.875
- [Woman] Where were you?

00:25:31.899 --> 00:25:32.820
- [Woman] He never showed up.

00:25:32.899 --> 00:25:33.900
- We can do the
class in Spanish.

00:25:35.420 --> 00:25:35.899
(women laughing)

00:25:37.020 --> 00:25:38.140
(Sandy speaks in
foreign language)

00:25:39.460 --> 00:25:39.900
- Blanco.

00:25:40.380 --> 00:25:40.980
- [Woman] White, white!

00:25:42.780 --> 00:25:43.060
- Negro.

00:25:43.260 --> 00:25:43.899
- [Woman] Black, black.

00:25:44.380 --> 00:25:44.860
- Okay.

00:25:45.620 --> 00:25:46.060
What is gray?

00:25:47.900 --> 00:25:48.380
- Rojo.

00:25:48.899 --> 00:25:49.380
Oh, gray, gray!

00:25:50.899 --> 00:25:51.220
Gre-hay!

00:25:51.500 --> 00:25:52.340
(group laughs)
- What is it?

00:25:52.500 --> 00:25:53.260
It's a short, short word.

00:25:55.700 --> 00:25:57.020
- I'll tell ya, actually
we do have a lot of fun..

00:25:58.780 --> 00:25:59.860
We're the only table
that does this.

00:26:01.580 --> 00:26:02.340
We play (mumbles) every night.

00:26:03.620 --> 00:26:04.740
- And everybody wants
to sit at our table.

00:26:05.620 --> 00:26:06.700
We're the only
table that laughs.

00:26:07.860 --> 00:26:08.899
- And a lot of people
want to sit at our table

00:26:09.899 --> 00:26:11.140
'cause it's the fun table
and some of the servers,

00:26:13.899 --> 00:26:15.020
if we're not at their tables,
they come to my table.

00:26:16.660 --> 00:26:17.899
The servers like us, too.
(women chuckling)

00:26:19.540 --> 00:26:20.140
It's the fun table.

00:26:22.180 --> 00:26:22.820
- It's boring!

00:26:22.899 --> 00:26:24.220
I'm with a lot of older people
that wanna go to bed early.

00:26:26.220 --> 00:26:27.300
There's a movie, after,
they go home to bed!

00:26:30.899 --> 00:26:31.420
(loud snoring)

00:26:37.100 --> 00:26:37.899
(wheels rattling)

00:26:47.899 --> 00:26:48.460
- Who is that

00:26:50.260 --> 00:26:50.740
crossing

00:26:53.660 --> 00:26:54.260
through my kingdom?

00:26:55.620 --> 00:26:56.660
- I'm gonna go a
headstart, okay, guys?

00:26:56.899 --> 00:26:58.220
I really need your
attention 'cause everybody

00:26:59.580 --> 00:27:00.340
has to get back to work, okay.

00:27:00.820 --> 00:27:01.580
But this is very serious.

00:27:02.580 --> 00:27:03.340
We have a group coming in,

00:27:04.140 --> 00:27:05.220
probably 400 plus
people on Friday night

00:27:07.940 --> 00:27:08.899
for a family and friends event.

00:27:10.020 --> 00:27:11.140
- [Narrator] Family
and friends events

00:27:11.540 --> 00:27:12.700
are the major marketing
vehicle for the company

00:27:13.980 --> 00:27:15.420
since most of their admissions
come through word of mouth.

00:27:18.020 --> 00:27:19.180
For these events,
The Palace invites

00:27:20.500 --> 00:27:21.620
as many outside
people as possible

00:27:22.260 --> 00:27:23.700
to experience the extravagant
lifestyle within its walls.

00:27:26.540 --> 00:27:27.899
- I really need you to be in
character the entire time.

00:27:29.780 --> 00:27:30.899
That means you're not
on your cellphones,

00:27:31.460 --> 00:27:32.899
you're not talking to your
best friend during this,

00:27:34.460 --> 00:27:35.580
you're focusing on the
guests and the residents

00:27:37.899 --> 00:27:38.620
in your character, okay?

00:27:40.620 --> 00:27:41.380
- [Narrator] Halloween is known

00:27:41.620 --> 00:27:42.660
as one of the biggest
of these events.

00:27:43.980 --> 00:27:45.100
The preparations
often take months.

00:27:46.740 --> 00:27:47.900
- The guests will start
arriving between 5:15 and 5:30

00:27:50.660 --> 00:27:51.899
and they're gonna come
straight to the Concierge Desk

00:27:53.380 --> 00:27:54.500
which is set up as a big
movie theater facade.

00:27:58.300 --> 00:27:59.060
- [Instructor] Flex and point.

00:28:00.540 --> 00:28:00.980
Flex and point.

00:28:02.460 --> 00:28:02.900
Flex and point.

00:28:04.500 --> 00:28:04.940
Flex and point.

00:28:06.540 --> 00:28:06.980
Flex and point.

00:28:07.980 --> 00:28:08.899
- I'm 81.
- And I'm 86.

00:28:10.060 --> 00:28:11.260
- And you're 86.
- Oh, I'm much more than that

00:28:12.340 --> 00:28:13.100
but I'm gonna be silent on that.

00:28:14.700 --> 00:28:15.140
(Ken laughs)

00:28:15.300 --> 00:28:16.740
- [Instructor] And kick, and
kick, and kick, and kick.

00:28:19.620 --> 00:28:20.900
- Well, you have few people
now that're a hundred here.

00:28:22.860 --> 00:28:23.380
- Yup.
- Yup.

00:28:23.899 --> 00:28:24.620
- No men.
(woman chuckles)

00:28:24.820 --> 00:28:25.900
I noticed in the
obituaries every morning,

00:28:28.580 --> 00:28:29.340
I'm losing a lot of friends.

00:28:29.940 --> 00:28:30.740
All in their 90s.

00:28:31.940 --> 00:28:32.899
- All men, you mean.
- Yeah.

00:28:33.340 --> 00:28:34.820
- [Woman] What was the name
of that comedian, Alan King,

00:28:36.300 --> 00:28:37.420
who used to read
the death notices

00:28:38.500 --> 00:28:39.860
and every death notice
that's survived by his wife.

00:28:43.700 --> 00:28:44.740
(group chuckles)
Survived by his wife!

00:28:47.940 --> 00:28:48.899
- [Instructor] And switch.

00:28:51.380 --> 00:28:51.899
(quiet music)

00:28:57.300 --> 00:28:58.340
Don't do faces
right now, you see?

00:29:00.700 --> 00:29:01.140
And switch.

00:29:02.660 --> 00:29:03.100
(woman chuckles)

00:29:03.500 --> 00:29:04.220
Breathe.
(lively music)

00:29:11.980 --> 00:29:12.780
(people chattering)

00:29:25.980 --> 00:29:26.780
(drink splashing)

00:29:27.899 --> 00:29:29.220
- It's about four to one,
five to one women over men

00:29:34.220 --> 00:29:35.420
in this facility and
I think that's common.

00:29:36.540 --> 00:29:36.980
(lively music)

00:29:49.660 --> 00:29:50.380
- Oh, go.
- You know what

00:29:50.740 --> 00:29:51.860
the best part of
me that he likes?

00:29:52.620 --> 00:29:53.780
- The best part of you
that he likes is what?

00:29:55.300 --> 00:29:56.100
- My breasts.
- Your breasts?

00:29:56.260 --> 00:29:57.460
- Her boobs.
- Okay, the boobs. (claps)

00:29:58.380 --> 00:29:59.460
(people laughing)
We're all adults here.

00:29:59.980 --> 00:30:00.780
We can handle it.

00:30:00.899 --> 00:30:01.700
We're at the bar. (laughs)

00:30:04.020 --> 00:30:05.180
No, just, you know,
no one's listening.

00:30:07.140 --> 00:30:07.780
- Sexuality!

00:30:08.540 --> 00:30:09.300
- They're either too young

00:30:10.020 --> 00:30:10.899
or too old!
- Or too old!

00:30:11.700 --> 00:30:12.140
(women laughing)

00:30:12.300 --> 00:30:13.420
- How about sex
at the age of 95?

00:30:14.460 --> 00:30:15.660
(group laughing)
- Or no sex at the age of 95!

00:30:17.220 --> 00:30:17.980
- You know, we've gotten old

00:30:18.460 --> 00:30:19.580
and we grew old
with our husbands

00:30:20.460 --> 00:30:21.500
and to us, our husbands
were always young

00:30:22.860 --> 00:30:24.060
and when you see these very
old men who cannot walk

00:30:27.860 --> 00:30:28.900
and (chuckles) they
look so undesirable

00:30:32.100 --> 00:30:32.899
that it turns us off.

00:30:33.899 --> 00:30:34.740
(chuckles)
- Yeah.

00:30:34.899 --> 00:30:35.620
- Yeah.
- We don't want

00:30:35.900 --> 00:30:36.740
the responsibility

00:30:36.899 --> 00:30:37.899
of taking care of them.
- That's right, yeah.

00:30:38.260 --> 00:30:39.420
- When you grow
old with somebody,

00:30:40.180 --> 00:30:41.700
then it's a different story
but when it's a stranger...

00:30:44.380 --> 00:30:45.540
- Well, things happen,
people get together,

00:30:47.899 --> 00:30:48.660
couples get together.

00:30:48.820 --> 00:30:50.020
We've watched couples
become couples here, right?

00:30:51.899 --> 00:30:53.260
- Yeah, we have a lot of
mating here at The Palace.

00:30:54.899 --> 00:30:55.780
(laughs)
- A lot of what?

00:30:55.899 --> 00:30:56.899
- Mating.
- Mating, oh, my God.

00:30:57.380 --> 00:30:58.140
(staff laughing)
- I loving.

00:31:01.140 --> 00:31:01.900
It's cute, it's adorable, yeah!

00:31:02.740 --> 00:31:03.899
- Well, they can say
whatever they want,

00:31:05.100 --> 00:31:06.500
but if I meet someone
nice, I will accept them.

00:31:09.500 --> 00:31:10.620
- Good for you.
- Nothing like havin'

00:31:11.260 --> 00:31:11.899
a nice friend.

00:31:12.700 --> 00:31:13.300
A gentleman friend.

00:31:13.740 --> 00:31:14.860
- Only if you have
friends for us.

00:31:17.260 --> 00:31:17.899
(women laughing)

00:31:17.940 --> 00:31:19.180
- Well, we share everything!
- That's right.

00:31:19.899 --> 00:31:20.900
- All kidding aside,
it's very nice havin'

00:31:23.060 --> 00:31:23.860
a man's arms around you.

00:31:24.340 --> 00:31:25.740
I don't care what they
say, they don't need a man

00:31:26.940 --> 00:31:28.060
but I see Helen, when a
man comes over to her,

00:31:29.899 --> 00:31:30.660
she winks at us!
- Yeah!

00:31:32.060 --> 00:31:32.860
Yeah, that's you!

00:31:34.220 --> 00:31:34.940
- Me?
- You, yeah!

00:31:35.140 --> 00:31:35.899
We saw you like that.

00:31:37.060 --> 00:31:37.700
- With whom?

00:31:38.860 --> 00:31:39.340
(lively music)

00:31:57.220 --> 00:31:57.899
(people laughing)

00:32:24.460 --> 00:32:25.060
(staff hums to music)

00:32:32.140 --> 00:32:32.780
(sneezes loudly)

00:32:34.220 --> 00:32:35.340
- My God, this is
crazy. (sniffs)

00:32:40.940 --> 00:32:41.580
(sneezes loudly)

00:32:44.899 --> 00:32:45.700
(people laughing)

00:32:47.060 --> 00:32:48.180
- [Narrator] A great
number of the employees

00:32:48.899 --> 00:32:49.899
that work at The
Palace are young adults

00:32:50.900 --> 00:32:51.899
in high school or college.

00:32:52.900 --> 00:32:54.020
All the employees are
carefully selected

00:32:55.420 --> 00:32:56.420
and undergo
comprehensive training

00:32:56.780 --> 00:32:58.020
to provide the demanded level
of service and attitude.

00:33:01.060 --> 00:33:01.899
(mic feedback)
(emcee mumbles)

00:33:03.860 --> 00:33:04.620
- [Emcee] All right, so for $50,

00:33:06.900 --> 00:33:08.420
I wanna know who can give me
The Palace mission statement.

00:33:11.899 --> 00:33:12.620
- [Man] Do it, Brenda!

00:33:13.140 --> 00:33:14.260
(woman speaks in
foreign language)

00:33:36.780 --> 00:33:37.620
- There you go!
(staff applauds)

00:33:39.899 --> 00:33:40.380
Congrats!

00:33:41.180 --> 00:33:42.380
(emcee speaks in
foreign language)

00:33:43.020 --> 00:33:43.820
There you go, congrats!

00:33:44.899 --> 00:33:45.460
(staff cheers)

00:33:46.540 --> 00:33:47.700
All right, guys, this is
for this side over here.

00:33:50.500 --> 00:33:50.899
For $50,

00:33:52.260 --> 00:33:53.060
do you know this resident?

00:33:53.340 --> 00:33:54.740
So when I show you a
picture of this resident,

00:33:54.940 --> 00:33:56.060
I wanna know if you
guys can give me

00:33:57.140 --> 00:33:57.899
the name of this person.

00:33:58.620 --> 00:33:59.220
(staff chattering)

00:34:00.820 --> 00:34:01.899
I will give you guys
the first chance.

00:34:02.940 --> 00:34:04.060
Brand new resident
moved here recently.

00:34:06.300 --> 00:34:06.900
For $50, all right.

00:34:08.980 --> 00:34:09.620
- She's Carson?

00:34:09.899 --> 00:34:10.899
- Yes, that is true.
- Oh, $50!

00:34:11.940 --> 00:34:12.899
(staff cheers)
(staff claps)

00:34:13.899 --> 00:34:14.780
- [Emcee] Dolores Carson.

00:34:16.900 --> 00:34:17.540
(lively music)

00:34:22.140 --> 00:34:22.900
- [Narrator] As most residents

00:34:23.220 --> 00:34:23.980
are no longer allowed to drive,

00:34:24.899 --> 00:34:25.900
The Palace provides
driving services.

00:34:27.780 --> 00:34:28.220
(van whooshes)

00:34:29.899 --> 00:34:30.940
The Palace bus takes
them out for shopping

00:34:32.340 --> 00:34:33.420
or just special
doctor appointments.

00:34:34.220 --> 00:34:35.660
The bus also drives residents
to weekly scheduled outings.

00:34:39.860 --> 00:34:41.140
For some, these outings are
the only occasions they have

00:34:43.780 --> 00:34:44.540
to leave their neighborhood.

00:34:45.940 --> 00:34:46.899
(upbeat music)
(water dripping)

00:34:55.940 --> 00:34:57.180
- [Staff] You will
spend five minutes

00:34:57.340 --> 00:34:58.500
under that kind of rain
and you're gonna be wet

00:34:59.740 --> 00:35:00.860
and you're gonna need
diapers, believe me.

00:35:02.060 --> 00:35:02.860
I'm honest with you.

00:35:03.899 --> 00:35:05.260
It is not funny but you're
gonna have to change

00:35:05.580 --> 00:35:06.899
because your clothes is
gonna be wet immediately.

00:35:08.860 --> 00:35:09.300
Believe me.

00:35:09.700 --> 00:35:10.460
- [Woman] Look at this lady.

00:35:10.620 --> 00:35:11.780
Look at this lady, she
survived, look at her.

00:35:13.540 --> 00:35:14.660
Look at that lady, she's
walked the whole time.

00:35:16.860 --> 00:35:17.460
She's not melting!

00:35:18.500 --> 00:35:19.899
- [Man] No, she's gettin'
soaked! (chuckles)

00:35:20.899 --> 00:35:21.620
- [Woman] No, she isn't.

00:35:23.060 --> 00:35:23.860
(residents chattering)

00:35:27.540 --> 00:35:28.140
- I think it's crazy.

00:35:29.899 --> 00:35:30.980
We are here, we
are not gonna melt!

00:35:33.620 --> 00:35:34.220
- Okay, guys, listen.

00:35:34.540 --> 00:35:35.300
I don't care what she's doing,

00:35:35.460 --> 00:35:36.580
I'm not gonna risk
to have you sick

00:35:37.340 --> 00:35:38.100
by the end of the week, okay?

00:35:39.100 --> 00:35:39.899
That won't be my responsibility.

00:35:40.900 --> 00:35:41.700
(wheels rattling)

00:35:43.140 --> 00:35:43.899
(van engine revs)

00:35:49.620 --> 00:35:50.420
♪ Happy Halloween, tralalala ♪

00:35:52.420 --> 00:35:53.220
♪ Happy Halloween, tralalala ♪

00:35:55.020 --> 00:35:56.220
♪ Happy Halloween,
Happy Halloween ♪

00:35:57.740 --> 00:35:58.899
♪ To be in the
kingdom with the ♪

00:36:01.899 --> 00:36:02.820
♪ With the your royal majesty ♪

00:36:05.899 --> 00:36:06.500
♪ Ha, ha ♪

00:36:07.380 --> 00:36:07.899
♪ Ho, ho ♪

00:36:08.899 --> 00:36:09.500
♪ Ha, ha ♪

00:36:10.460 --> 00:36:10.940
♪ Ho, ho ♪

00:36:14.780 --> 00:36:15.899
- [Man] I wish you
luck! (chuckles)

00:36:16.740 --> 00:36:17.860
- It is I, who wish
my subjects luck.

00:36:19.380 --> 00:36:20.060
- Yeah.
- The happiest.

00:36:22.740 --> 00:36:23.500
- Hey, the (mumbles) king!

00:36:24.780 --> 00:36:25.540
- What is your name, my friend?

00:36:26.580 --> 00:36:27.700
Are you one of my
royal subjects?

00:36:28.899 --> 00:36:29.620
- I don't know, am I?

00:36:30.700 --> 00:36:32.020
- (chuckles) You must decide
or go to another country.

00:36:34.580 --> 00:36:35.660
- (chuckles) I
guess I'll get out

00:36:36.180 --> 00:36:36.940
of town.
- What is it

00:36:37.700 --> 00:36:38.300
that brings you here?

00:36:39.420 --> 00:36:39.899
- You!

00:36:40.140 --> 00:36:40.899
To take care of you!

00:36:40.900 --> 00:36:42.020
- Why do I need your
care when it is I

00:36:43.220 --> 00:36:43.980
who have been delegated to care

00:36:45.540 --> 00:36:46.300
for all residents of The Palace

00:36:48.060 --> 00:36:49.220
and to see that they're
happy and fulfilled?

00:36:51.580 --> 00:36:52.340
- That's pretty eloquent.

00:36:52.700 --> 00:36:53.140
I like it, John!

00:36:54.140 --> 00:36:54.900
- How dare you call me John?

00:36:55.899 --> 00:36:56.899
- King John, excuse me.
- Your Majesty!

00:36:57.900 --> 00:36:59.020
- (chuckles) Your
Majesty, King John.

00:36:59.260 --> 00:37:00.380
- Just because your
father owns the place

00:37:00.580 --> 00:37:01.700
doesn't mean you could
disrespect the king!

00:37:04.660 --> 00:37:05.100
- That's true.

00:37:05.260 --> 00:37:06.420
- Carry on or I'll
have you punished!

00:37:08.460 --> 00:37:08.900
- Yes, King.

00:37:09.340 --> 00:37:09.940
- (mumbles) on you!

00:37:13.900 --> 00:37:14.980
- Who here knows
how well we're doing

00:37:17.500 --> 00:37:18.260
at The Palace at Coral Gables?

00:37:19.180 --> 00:37:20.300
How do we judge how
well we're doing?

00:37:21.700 --> 00:37:22.140
(staff chatters)

00:37:23.380 --> 00:37:24.460
Residents, what
about the residents?

00:37:25.899 --> 00:37:26.820
(staff chatters)
The feedback

00:37:26.899 --> 00:37:27.899
from the residents,
how do we know?

00:37:28.380 --> 00:37:29.340
- Surveys.
- From the surveys.

00:37:30.460 --> 00:37:31.060
We do two surveys.

00:37:31.340 --> 00:37:32.780
Family satisfaction and
the resident satisfaction.

00:37:35.660 --> 00:37:36.420
How close are they together?

00:37:37.460 --> 00:37:38.060
Does anybody know?

00:37:38.260 --> 00:37:38.899
Are they far apart?

00:37:39.020 --> 00:37:40.380
The residents love us, the
families love us, they hate us,

00:37:40.900 --> 00:37:42.020
they love us, or
are they the same?

00:37:43.300 --> 00:37:43.900
- [Staff] The same.

00:37:44.260 --> 00:37:44.875
- The same.

00:37:44.899 --> 00:37:46.260
So those are two ways that
we know how well we're doing.

00:37:47.820 --> 00:37:48.899
What's the other way we
know how we're doin'?

00:37:50.500 --> 00:37:50.940
Anybody else?

00:37:52.300 --> 00:37:52.899
(staff mumbles)

00:37:52.940 --> 00:37:53.740
How filled we are.

00:37:53.899 --> 00:37:55.180
That is what a company calls
the bottom line, all right?

00:37:57.540 --> 00:37:58.700
I wanna give you some
of the background here

00:37:59.180 --> 00:38:00.260
because I know you guys
don't hear it a lot.

00:38:01.340 --> 00:38:02.100
There's a lot of competition.

00:38:02.860 --> 00:38:03.620
Who's our number one competitor?

00:38:05.340 --> 00:38:05.899
(staff chatters)

00:38:05.940 --> 00:38:07.340
If anyone gets this, I may
have a hundred bucks for you.

00:38:08.380 --> 00:38:08.980
Who's number one?

00:38:09.620 --> 00:38:10.380
I heard The Renaissance, no.

00:38:11.420 --> 00:38:11.899
(staff chatters)

00:38:12.460 --> 00:38:12.900
Suites, no.

00:38:13.740 --> 00:38:14.500
Not the one in Homestead.

00:38:14.740 --> 00:38:15.500
- Randall?
- No.

00:38:15.860 --> 00:38:16.820
(staff answering)
No, no.

00:38:17.660 --> 00:38:18.540
(staff answering)
No!

00:38:18.940 --> 00:38:19.660
- Home.
- Home!

00:38:21.899 --> 00:38:22.660
Your home!
(staff laughing)

00:38:24.300 --> 00:38:24.900
I have my car key.

00:38:26.260 --> 00:38:27.380
The home is the
number one competitor

00:38:30.140 --> 00:38:30.900
for everybody that moves here.

00:38:33.020 --> 00:38:33.899
It's not like they have to move.

00:38:35.700 --> 00:38:36.460
They need to want to move,

00:38:36.620 --> 00:38:37.780
they need to have a
reason to move here.

00:38:39.899 --> 00:38:40.740
They need to like it here.

00:38:41.740 --> 00:38:43.020
These people, you all know,
it's not cheap to live here.

00:38:45.060 --> 00:38:45.899
They have plenty of money.

00:38:46.060 --> 00:38:47.300
They can hire a
housekeeper for themselves,

00:38:48.300 --> 00:38:49.380
they can hire an
aide for themselves,

00:38:50.380 --> 00:38:51.140
they can hire a maintenance guy,

00:38:51.380 --> 00:38:52.460
they can hire a driver,
they can hire a chef

00:38:53.700 --> 00:38:54.820
and they will spend
50 to $20,000 to live

00:38:56.340 --> 00:38:57.500
in their own home
before they come here.

00:38:59.540 --> 00:39:00.780
So why on earth are
people moving here?

00:39:04.660 --> 00:39:05.899
- Because life is life
and everyone goes through

00:39:08.060 --> 00:39:09.460
a lot of things that are both
ways: positive, negative,

00:39:14.460 --> 00:39:15.620
tragedy.
- Up and down, up and down.

00:39:15.940 --> 00:39:16.875
- A lot of different things.

00:39:16.899 --> 00:39:17.980
I know in my life
I've done that.

00:39:19.899 --> 00:39:20.740
And I think that
it's time for us

00:39:24.260 --> 00:39:25.380
to have a certain
kind of contentment

00:39:27.060 --> 00:39:28.460
where we don't have to
worry about things that go

00:39:32.620 --> 00:39:33.380
up and down on a graph anymore

00:39:34.300 --> 00:39:35.380
because that's
what life is like.

00:39:36.580 --> 00:39:37.180
Never this way, never.

00:39:38.100 --> 00:39:38.899
It's always this way.

00:39:41.940 --> 00:39:42.899
- [Woman] What's goin' on?

00:39:43.980 --> 00:39:44.780
- [Water] Oh, my gosh.

00:39:45.300 --> 00:39:46.340
- [John] How're my
loyal subjects tonight?

00:39:47.620 --> 00:39:48.700
- [Woman] Pretty good,
how are you, king?

00:39:50.500 --> 00:39:50.940
Your Majesty.

00:39:51.660 --> 00:39:52.260
- Your Majesty. (laughs)

00:39:53.340 --> 00:39:54.820
- That's an absurd question
to ask one of royal nature.

00:39:57.220 --> 00:39:58.500
- You're right.
- Tell me about yourself.

00:39:59.420 --> 00:39:59.899
How are you?

00:40:01.220 --> 00:40:01.940
- I'm fine.
- Why?

00:40:03.220 --> 00:40:04.380
- Because I'm one
of your subjects.

00:40:05.300 --> 00:40:06.180
(chuckles)
- That's a good reason.

00:40:06.700 --> 00:40:07.780
(women laughing)
What made you decide

00:40:10.700 --> 00:40:11.460
to come to The Palace, my dear?

00:40:12.899 --> 00:40:13.620
- Very weak moment.

00:40:14.580 --> 00:40:15.340
- The only reason I came here

00:40:15.980 --> 00:40:17.340
is because my daughter
wanted me out of the house.

00:40:19.540 --> 00:40:20.180
(couple laughs)
- Aha!

00:40:21.899 --> 00:40:22.780
And I guess she succeeded!

00:40:23.899 --> 00:40:24.900
- Oh, absolutely.
- Well, she wanted him

00:40:25.500 --> 00:40:26.260
in a very nice place after all.

00:40:27.060 --> 00:40:28.180
- Ah, she told you how
nice the kingdom was

00:40:29.380 --> 00:40:30.540
and how generous the king was?
- Absolutely.

00:40:32.140 --> 00:40:33.260
- Oh, absolutely.
- Absolutely.

00:40:34.820 --> 00:40:35.620
- Is she paying your expenses?

00:40:35.780 --> 00:40:36.899
- And how expensive
it is, absolutely.

00:40:38.020 --> 00:40:39.100
- Very good.
(couple laughing)

00:40:40.260 --> 00:40:41.060
- Quite a few people here have

00:40:42.260 --> 00:40:43.340
the children paying
for them here.

00:40:44.940 --> 00:40:45.620
Paying the bill.

00:40:46.660 --> 00:40:47.140
(balls rattling)

00:40:50.660 --> 00:40:51.300
- [Pam] I, two, eight.

00:40:59.620 --> 00:41:00.700
- Well, I pay, this
year it's 5300 a month.

00:41:06.899 --> 00:41:07.380
And it goes up.

00:41:09.060 --> 00:41:09.860
- [Pam] N, three, nine.

00:41:12.899 --> 00:41:13.780
- My son takes care of it all.

00:41:14.380 --> 00:41:15.500
He has it invested where
his money is invested

00:41:18.140 --> 00:41:19.260
so I don't have
to think about it.

00:41:20.700 --> 00:41:21.460
I don't wanna think about money.

00:41:23.460 --> 00:41:24.060
- [Pam] B, eight.

00:41:24.700 --> 00:41:25.740
- Bingo!
- Bingo is called on B eight.

00:41:28.460 --> 00:41:29.060
$37, (mumbles), $37!

00:41:33.860 --> 00:41:34.460
(people chattering)

00:41:39.740 --> 00:41:40.899
(men speaking in
foreign language)

00:41:44.580 --> 00:41:45.260
- One question.
- Yes.

00:41:45.860 --> 00:41:46.899
- I get the sense,
you can charge more.

00:41:48.899 --> 00:41:49.780
5,000 for studio is too cheap.

00:41:51.060 --> 00:41:52.140
He thinks you can charge
6,000, 7,000 more.

00:41:54.060 --> 00:41:54.940
- Oh, we will.
(men laughing)

00:41:56.500 --> 00:41:57.260
Not yet.
- Maybe you can

00:41:57.580 --> 00:41:58.340
have competition this area or--

00:41:58.899 --> 00:42:00.220
- When we started the
building, we were at 4,200.

00:42:04.500 --> 00:42:05.100
That was four years ago.

00:42:05.700 --> 00:42:06.740
- I see.
- And we've increased slowly.

00:42:08.220 --> 00:42:08.980
Once the building is full, yeah.

00:42:09.740 --> 00:42:10.980
We want to fill the building
before we charge what we can.

00:42:15.260 --> 00:42:16.020
- Yeah, it's rental figure

00:42:16.180 --> 00:42:17.300
from the kids are
straightforward.

00:42:18.900 --> 00:42:20.420
The next 20, 30 years, this
is the best business to be in.

00:42:22.899 --> 00:42:23.820
Old and sick are always will be.

00:42:25.540 --> 00:42:26.660
- [Staff] Okay, this
sidewalk is not even.

00:42:28.460 --> 00:42:29.060
Ken, go over there.

00:42:31.140 --> 00:42:31.900
Move forward a little bit.

00:42:33.899 --> 00:42:34.620
Be careful, Stanley.

00:42:34.780 --> 00:42:35.820
- Yeah, you're right.
- Okay, this is

00:42:36.580 --> 00:42:37.020
not even, okay?

00:42:37.180 --> 00:42:38.260
- [Charlie] When you
look back on your life--

00:42:39.899 --> 00:42:40.660
- As tragic as it has been.

00:42:41.660 --> 00:42:42.580
- What--
- Yes, it has been.

00:42:42.740 --> 00:42:43.980
- What do you think being
here that you miss most?

00:42:48.899 --> 00:42:49.540
- Freedom.

00:42:50.260 --> 00:42:50.899
- [Staff] Mimi!

00:42:50.900 --> 00:42:51.740
Come on, baby, move it!

00:42:54.899 --> 00:42:55.700
Arthur, be careful!

00:42:56.980 --> 00:42:57.940
- Freedom?
- There's freedom here.

00:42:58.340 --> 00:42:59.100
- [Man] This is not a prison!

00:42:59.899 --> 00:43:00.940
- I'm free, white
and 21, over 21.

00:43:02.899 --> 00:43:03.740
- Way over 21.
- Moving on.

00:43:05.380 --> 00:43:05.899
(men chuckling)

00:43:07.500 --> 00:43:08.260
- This is the story of my life.

00:43:08.900 --> 00:43:09.940
I have this one
telling me what to do,

00:43:10.899 --> 00:43:11.740
this one telling me what to do.

00:43:11.900 --> 00:43:13.020
The only ones that are
on my side are the dogs.

00:43:14.260 --> 00:43:14.899
- Debbie, come with me!

00:43:15.420 --> 00:43:16.540
I need you to stick
with the group, okay?

00:43:17.700 --> 00:43:18.300
Let's stay together.

00:43:18.900 --> 00:43:19.940
Guys, let's walk around,
we can eat later.

00:43:22.940 --> 00:43:23.899
- [Man] My son became my father

00:43:24.899 --> 00:43:25.660
when this all happened to me.

00:43:25.899 --> 00:43:26.900
- My children became
my parents, I know.

00:43:30.660 --> 00:43:31.260
- And they're right!

00:43:31.540 --> 00:43:32.620
They're right.
- No they're not!

00:43:32.780 --> 00:43:33.860
- Said, "Dad, you're
injured, Mom's injured,

00:43:33.899 --> 00:43:35.420
"you gotta do things
differently," and
they were right.

00:43:37.740 --> 00:43:38.899
- I think the way you
need to describe it is

00:43:42.140 --> 00:43:42.899
they depend on us a lot.

00:43:44.940 --> 00:43:46.020
- The kids drives you nuts.
- A lot.

00:43:47.740 --> 00:43:48.500
- Well, we do drive them nuts.

00:43:49.660 --> 00:43:50.420
(family talks at the same time)

00:43:52.899 --> 00:43:53.900
- She calls us her kids.
- For so many years

00:43:55.660 --> 00:43:56.300
in charge of everything.

00:43:57.220 --> 00:43:58.340
- [Daughter] And now
you've left it to us.

00:43:59.140 --> 00:44:00.500
- And now they come,
"Mom, you did this wrong."

00:44:03.860 --> 00:44:04.899
"Pick up this, pick
up the second."

00:44:06.620 --> 00:44:07.780
I say, "When is
going to be the day

00:44:09.060 --> 00:44:09.899
"that I do whatever want."

00:44:12.899 --> 00:44:13.260
- Sandy?

00:44:13.420 --> 00:44:14.500
Let's do a group
picture, come here!

00:44:15.820 --> 00:44:16.260
Come here!

00:44:16.860 --> 00:44:17.300
Okay, smile!

00:44:18.060 --> 00:44:19.540
- I have a great family but
they don't come that often.

00:44:23.140 --> 00:44:23.900
They don't take me that often.

00:44:25.220 --> 00:44:26.380
They're not gonna
watch out for me.

00:44:26.899 --> 00:44:27.980
They're so happy they
don't have to pick me up

00:44:29.899 --> 00:44:30.780
and take me and do everything.

00:44:31.580 --> 00:44:32.340
They don't have to call me.

00:44:32.660 --> 00:44:33.420
They know I'm gonna be busy.

00:44:34.340 --> 00:44:34.940
- They know you're safe.

00:44:35.740 --> 00:44:36.180
- I'm safe.

00:44:36.899 --> 00:44:37.420
I'm safe.

00:44:37.899 --> 00:44:38.700
And that's very important to me.

00:44:39.899 --> 00:44:40.740
- It's also important to them.

00:44:41.899 --> 00:44:42.660
- And it's important to them.

00:44:42.940 --> 00:44:43.740
They live their lives.

00:44:44.460 --> 00:44:44.900
They're young.

00:44:45.899 --> 00:44:46.500
(peaceful music)

00:44:55.500 --> 00:44:56.620
- [Narrator] On average,
residents spend three

00:44:57.899 --> 00:44:58.700
to four years in The Palace.

00:44:59.420 --> 00:45:00.860
The time to move out often
comes when someone loses

00:45:02.580 --> 00:45:03.700
their independence and
needs more medical care.

00:45:06.899 --> 00:45:07.460
(peaceful music)

00:45:15.060 --> 00:45:16.100
So for the majority
of residents,

00:45:17.420 --> 00:45:18.180
The Palace is their last home.

00:45:20.380 --> 00:45:21.140
- Use those arms forward.

00:45:24.540 --> 00:45:24.980
It's swimming.

00:45:25.700 --> 00:45:26.820
Make it fun, remember
when you were a kid

00:45:28.899 --> 00:45:29.899
at the swimming pool
with all your friends!

00:45:31.980 --> 00:45:33.380
You were splashin' around
and you're having fun,

00:45:35.300 --> 00:45:36.460
playing games, jumpin'
off the diving board.

00:45:40.899 --> 00:45:41.740
Just having fun. (echoing)

00:45:44.380 --> 00:45:45.500
- And people come here
and they're very lonely.

00:45:48.580 --> 00:45:49.260
They're lonely.
- Yeah.

00:45:49.420 --> 00:45:50.820
- And some people don't
even know why they're here!

00:45:52.580 --> 00:45:53.020
- You're right.

00:45:53.180 --> 00:45:53.940
- "Oh, my children put me here."

00:45:54.900 --> 00:45:55.380
- Right.

00:45:55.540 --> 00:45:56.300
- Or, "I'm closer to my children

00:45:56.780 --> 00:45:57.899
"if I live here."
- And that's sad.

00:45:57.980 --> 00:45:59.380
- [Woman] "But I don't know
anybody here," you know.

00:46:02.380 --> 00:46:02.980
(melancholy music)

00:46:09.980 --> 00:46:11.100
- [Woman] It took
me a long time.

00:46:11.899 --> 00:46:12.820
I think it took me a whole year

00:46:12.899 --> 00:46:13.980
to get adjusted.
- Well, when I first moved in,

00:46:14.780 --> 00:46:16.020
I was lonely and I sat in
a single seat by myself

00:46:19.340 --> 00:46:20.420
for a couple months,
I guess it was.

00:46:22.260 --> 00:46:22.899
(melancholy music)

00:46:50.899 --> 00:46:51.340
(mournful music)

00:47:39.100 --> 00:47:40.460
- Big (mumbles) mine, too,
'cause I would play everything.

00:47:45.620 --> 00:47:46.220
Really makes me sad.

00:47:46.380 --> 00:47:47.860
I don't even know how'd it
sound, I don't even know.

00:47:50.020 --> 00:47:50.820
(accordion bellows)

00:47:50.899 --> 00:47:51.820
I don't look in the mirror.

00:47:51.899 --> 00:47:53.100
I know if I look in the
mirror, "Oh, my God," you know?

00:47:55.899 --> 00:47:56.980
But sure, I know I
don't walk as fast.

00:47:59.899 --> 00:48:00.899
And there's aches and
pains here and there

00:48:02.580 --> 00:48:03.660
but you can't dwell
on the negative.

00:48:05.660 --> 00:48:06.460
♪ Happy birthday to you ♪

00:48:09.500 --> 00:48:10.300
♪ Happy birthday to you ♪

00:48:13.220 --> 00:48:14.020
♪ Happy birthday, dear Martha ♪

00:48:17.860 --> 00:48:18.660
♪ Happy birthday to you ♪

00:48:22.260 --> 00:48:22.899
(people clapping)

00:48:23.020 --> 00:48:24.380
- I just wanna thank everybody
for coming to my party,

00:48:26.899 --> 00:48:28.020
for being part of
our Palace family.

00:48:30.340 --> 00:48:31.580
- [Narrator] Birthdays
are a welcome occasion

00:48:31.740 --> 00:48:32.980
for the residents to have a
little personalized event.

00:48:35.180 --> 00:48:36.300
The residents financed
these parties themselves

00:48:38.300 --> 00:48:39.380
but there is no
shortage of support

00:48:39.899 --> 00:48:41.140
since Pam makes sure
that everything is set up

00:48:42.899 --> 00:48:43.780
the way they want it to be.

00:48:45.100 --> 00:48:46.300
- Some delicious ice
cream, la-la-la-la-la!

00:48:47.900 --> 00:48:48.700
No whipped cream, right?

00:48:50.980 --> 00:48:51.620
- My neighbor!

00:48:51.780 --> 00:48:52.580
Thank you--
- My neighbor!

00:48:53.899 --> 00:48:54.900
- Thank you for
celebrating with me.

00:48:55.180 --> 00:48:56.300
- How come nobody's
eating the fruit?

00:48:57.940 --> 00:48:59.060
Nobody wants fruit
in their ice cream?

00:49:02.420 --> 00:49:03.220
♪ Yes, we have no bananas ♪

00:49:06.180 --> 00:49:06.980
♪ We have no bananas today ♪

00:49:09.420 --> 00:49:10.020
I got plenty of bananas!

00:49:11.420 --> 00:49:11.899
(women laughing)

00:49:12.700 --> 00:49:13.140
- Thank you!

00:49:13.900 --> 00:49:14.540
Wonderful!

00:49:15.340 --> 00:49:16.540
Oh, that's gorgeous,
thank you so much!

00:49:17.260 --> 00:49:18.340
- Well, you know,
happy birthday, girl!

00:49:19.899 --> 00:49:20.899
- I wonder if I
can cut this out...

00:49:24.300 --> 00:49:25.060
(speaking in foreign language)

00:49:35.980 --> 00:49:37.100
- So we have the
Grady twins here.

00:49:38.220 --> 00:49:39.300
We have Jack Torrance,
he's ready to go.

00:49:41.460 --> 00:49:42.060
Okay, where's my makeup?

00:49:43.899 --> 00:49:45.060
Let me give Jesse a little
dark under the eyes.

00:49:46.740 --> 00:49:47.980
- [Narrator] The time for
Halloween has finally come.

00:49:49.580 --> 00:49:50.620
The residents and
staff have been talking

00:49:51.860 --> 00:49:52.620
about the big party for weeks.

00:49:55.899 --> 00:49:56.820
- And our guests are coming!

00:49:57.899 --> 00:49:58.500
The guests are coming!

00:50:00.060 --> 00:50:00.540
Right?

00:50:01.020 --> 00:50:01.500
Hi!

00:50:01.660 --> 00:50:02.860
- How are you?
- I'm good, Happy Halloween!

00:50:04.380 --> 00:50:05.740
Right now, I'm really
psyched, I'm really excited.

00:50:06.580 --> 00:50:07.899
I feel like I'm having a baby
because this is something

00:50:09.899 --> 00:50:10.900
I've been working on
for a couple of months

00:50:11.220 --> 00:50:12.660
and now I'm actually gonna
see it all come together

00:50:13.899 --> 00:50:15.140
with live characters, costumes,
sound, light, everything.

00:50:18.260 --> 00:50:19.380
So I'm very excited,
I won't sleep tonight

00:50:20.860 --> 00:50:21.620
because I'll be so hyper.

00:50:22.300 --> 00:50:23.060
Come get in some pictures.

00:50:23.460 --> 00:50:24.899
- [Narrator] Pam made sure
to build up the excitement

00:50:26.340 --> 00:50:27.100
with a big publicity rush.

00:50:27.980 --> 00:50:29.100
- I think you can't
live in the past.

00:50:30.580 --> 00:50:31.340
I know we always tend to do that

00:50:32.899 --> 00:50:33.820
but to live towards the future.

00:50:35.260 --> 00:50:36.380
And that's why they
plan activities,

00:50:37.220 --> 00:50:38.700
and that's why they have
these to look forward to.

00:50:40.020 --> 00:50:41.220
(upbeat jazz music)
(people chattering)

00:50:43.620 --> 00:50:44.100
- Look at this!

00:50:44.380 --> 00:50:45.180
Wow, is that a pirate hat?

00:50:47.260 --> 00:50:47.780
Argh!

00:50:48.140 --> 00:50:49.220
- I went up to Pam
today and I said to her,

00:50:50.780 --> 00:50:52.020
"I just have to tell you that
I think it's so wonderful

00:50:55.540 --> 00:50:56.740
"that we dress up
at certain times.

00:50:58.340 --> 00:50:59.780
"It elevates it, it takes
it out of the ordinary."

00:51:02.820 --> 00:51:03.420
(upbeat jazz music)

00:51:11.460 --> 00:51:12.060
(guests clapping)

00:51:18.820 --> 00:51:19.980
- [Narrator] Friends and family
showed up in big numbers.

00:51:22.899 --> 00:51:23.500
(upbeat jazz music)

00:51:27.300 --> 00:51:28.060
The stage is set for an evening

00:51:28.940 --> 00:51:29.980
that will be remembered
and talked about.

00:51:31.900 --> 00:51:32.980
(people laughing)
Another great success

00:51:33.899 --> 00:51:35.260
for The Palace and another
fun night for its residents.

00:51:38.899 --> 00:51:39.660
(upbeat jazz music)

00:51:58.660 --> 00:51:59.260
(crickets chirping)